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1.0

The warranty services personal in Palm Bay Florida are spiteful, abusive and disrespectful of customers. I have been waiting for warranty services for months now.

I have poorly fitted window with large gaps which allows the rain to come in. I have another window which will not stay up when opened and when it fell the first time it landed on my hand causing considerable pain still today. The weather stripping on doors is peeling off leaving gaps. They send in people as a formality to see the problems and I never hear from them again.

One sub-contractor said he would not fix the window problem until he gets a work order from DR. Horton Warranty Dept. and they told him that they will not issue a work order because I was a complainer. My home is less than one year old with these problems, what can I expect in the future?

DR Horton is not honoring their one year homeowners warranty. If you call the warranty dept. he likes to tell you how ignorant you are and lecture you on how he controls whether or not DR Horton will honor their warranty.

Their warranty dept. is not even close to being professional.

Reason of review: Warranty issue.

Monetary Loss: $1000.

Preferred solution: Deliver product or service ordered.

Dr Horton Cons: No action on promises.

Location: Sebastian, Florida

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